Shipping and Return

Shipping

Shipping rates?

We offer free shipping on all products.

How long does it take for an order to arrive?

Delivery can vary and take 2 to 5 days to get shipped and delivered. Tracking numbers provided as soon as possible.
If you're still not sure if you will be available to receive your package, just email us. We'll be happy to help.

How do I track my package?

You can check on the status of your order at any time by contacting our customer support desk here

I ordered 2+ items, but only received one... where's the rest of my order?

When you order multiple items at once, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they're on their way.

Return and Refund

MAXCOM Network gives you 7 days to return the product for any reason. We accept all merchandise in new condition, with original box and receipt, to be returned for a full refund or exchange within 7 days. All of our products are covered by a 30 days exchange guarantee if the product is damaged or stop working. To proceed a return, please contact our team for more information as cases may vary.

I received a wrong or defective product

If this happens, we are truly sorry. Please contact us and send us your order number and tell us how we messed up. We will take responsibility and cover all costs of delivering you the right product. We are human and do make mistakes sometimes. We will make sure to correct the issue ASAP!

How long will it take for me to receive my refund?

If you purchased with a debit card, you will receive your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. A Cash On Delivery refund request ca be only processed by Bank wire transfer, and it should take 3-5 business days from the processing date. Still have a question? Sure, no problem! Just email us and we'll get back to you right away.